Refund Policy

Eligibility window

You may request a refund within 5 days of your purchase date (the date shown on your Stripe receipt).

Conditions

Because AutoTradeX is a digital product delivered instantly, refunds are granted only where the product has been genuinely used and has not performed. A refund request must show that:

1. You installed and ran AutoTradeX on a live (real-funds) trading account — demo accounts do not qualify;
2. The bot traded for at least 3 consecutive trading days (days the market was open) within the 5-day window; and
3. The bot produced a net loss across those 3 consecutive trading days.

Valid proof

Submit all of the following, unedited:

• Your MT5 account history screenshots covering the 3 consecutive trading days, showing the account number, dates, trades, and running balance;
• A screenshot of the chart with AutoTradeX attached (showing the bot's status panel); and
• Your Stripe receipt or order email.

We may ask for a read-only investor login to verify the history if the screenshots are inconclusive; refusal to verify may void the claim.

What is not covered

Losses caused by manually closing the bot's trades, changing settings mid-trade, disabling the built-in protections, running the bot outside the documented setup (wrong file placement, Algo Trading off), broker-side issues, or trading on demo accounts.

How to submit

Email your proof to autotradex.09@gmail.com with the subject "Refund request" within the 5-day window. Claims are reviewed and answered within 5 business days; approved refunds are returned to your original payment method via Stripe (typically 5–10 business days to appear).

Chargebacks

Please contact us before opening a card dispute — we resolve legitimate claims faster than the chargeback process.